Which cleaning service do you need
Most enquiries fall into one of three shapes, and picking the right one saves you money rather than costing it.
- Keeping on top of a home you live in: a regular weekly or fortnightly slot. The hourly rate is lower than a one-off, and we aim to keep the same cleaner where possible.
- A one-off reset before guests, after a party, or because it has got away from you: a single longer session, 3 or 4 hours.
- Moving, handover, or post-renovation: still an hourly booking, but a long one. Tell Helen what state the place is in and she will size it honestly.
What we do not sell, and what to do instead
We would rather tell you this now than take a booking we cannot serve well. We sell home cleaning by the hour, and aircon servicing by the unit. That is it.
We do not have separate priced packages for deep cleaning, post-renovation cleaning, end-of-tenancy cleaning or spring cleaning. What we have is a long hourly session with a written checklist, which is genuinely what most of those jobs are.
We also do not do specialist restoration work: no sofa or mattress extraction, no carpet shampooing, no curtain cleaning, no floor polishing, no pest control. If that is what you need, we are the wrong call and Helen will say so rather than sending someone who cannot do it.
The standard behind the work
Our cleaners work to a written 75 point housekeeping standard covering six areas of a home, with a colour coded cloth system that keeps bathroom cloths out of the kitchen. It takes about 140 minutes to work through properly, which is why session length matters more than people expect.
It exists so that the outcome does not depend on who turns up or what mood they are in. Every cleaner is trained against it before their first job.
How our pricing works, and what it excludes
Home cleaning is hourly: $27 an hour for a 2 hour one-off, $25 an hour for a 3 to 4 hour one-off, and $18 an hour for eligible 3 to 4 hour sessions on a prepaid pack of 5. Aircon is priced by unit count, not by the hour.
There is no booking fee, no travel fee, no weekend or public holiday premium, and no card or PayNow surcharge. GST is already in every figure we quote.
For home cleaning you provide a working vacuum cleaner and mop. Your cleaner brings the rest: colour-coded cloths, brushes, a scrub pad, bin bags and a multi-purpose cleaner.
Why booking happens on WhatsApp
You can use the form on this site. Most people do not, because describing a home in a form is slower than describing it in a sentence.
Helen is our AI home manager. Tell her what you need and she comes back with real available slots and the exact price, then handles reminders, the name of who is coming, rescheduling and receipts. There is no app to install and we do not send email.
If something goes wrong
You get a decision rather than a process. A genuine quality miss is compensated with a voucher, and damage is covered up to a stated cap per item.
Rescheduling with reasonable notice is free once a month. Helen will always tell you plainly whether a fee applies before anything is charged, not after.
r/askSingapore on Reddit
A Singapore homeowner asks how often to book, how many hours are typical, and whether a regular clean is more suitable than an occasional deep clean.
Start with the condition of the home and how quickly it gets untidy. Weekly works better for homes with children, pets, frequent cooking, or little time between visits. Fortnightly can suit smaller or lightly used homes when you handle simple upkeep between sessions. A first 3 to 4 hour clean gives you a better baseline before choosing a frequency.
r/singapore on Reddit
A Singapore homeowner asks the community how to choose a cleaning service and what experiences other households have had.
Compare providers on the practical details you will depend on: transparent pricing, a written cleaning scope, background checks, recurring-cleaner continuity, replacement cover, and a clear cancellation policy. Those details are stated on this page so you can compare before booking.
What cleaning services do you offer in Singapore?
Home cleaning charged by the hour, and aircon servicing charged per unit. We do not offer separate packages for deep cleaning, post-renovation or end-of-tenancy work; those are handled as longer hourly sessions. We do not do upholstery, carpet, curtain or floor polishing work at all.
How much do cleaning services cost in Singapore?
Home cleaning is $27 an hour for a 2 hour one-off and $25 an hour for 3 or 4 hours. Eligible 3 to 4 hour sessions on a prepaid pack of 5 are $18 an hour. Aircon servicing starts at $44 per unit. All prices include GST.
Do you charge extra on weekends or public holidays?
No. Weekends and public holidays are the same rate as a weekday, and there is no card or PayNow surcharge.
Do you offer deep cleaning?
Not as a separately priced package. In practice a deep clean is a long session against our 75 point checklist, so we book it as an extended hourly session. Tell Helen the state of the place and she will size it honestly rather than selling you a package name.
Do you do post-renovation or end-of-tenancy cleaning?
We can do the cleaning as a long hourly session, and for many handovers that is exactly right. If the job needs specialist work such as floor polishing or paint removal, we are not the right provider and we will tell you.
Do you clean sofas, mattresses or carpets?
No. Upholstery, mattress and carpet work needs extraction equipment we do not carry. Surface vacuuming is part of a normal clean, but deep extraction is not something we offer.
Do you clean offices or commercial spaces?
Our home cleaning is for residential properties in Singapore. Message Helen with the details if you have something commercial and she will tell you straight whether we can serve it.
How is this different from the big booking platforms?
HomeMaster handles booking and coordination directly through Helen. Before choosing a provider, compare the session length, cleaning scope, supplies, cover arrangements, and total price. Our published prices include GST and show the services we offer.
Do I need to be home?
No. Helen arranges access with you beforehand and messages you when your cleaner is on the way.
Do I provide cleaning supplies?
Only a working vacuum cleaner and mop. Your cleaner brings the cloths, brushes and a multi-purpose cleaner, and Helen confirms what to have ready before your first visit.
How do I get a quote?
Message Helen on WhatsApp and describe the place: size, how often, and roughly what state it is in. She replies with real slots and the exact price, not a range.
Can I cancel or reschedule?
Yes. Rescheduling with reasonable notice is free once a month, and Helen tells you plainly if a cancellation fee applies before charging anything.
