Effective Date: April 2, 2026
These Terms and Conditions ("Terms") represent a legally binding contract between Homemaster Technologies Pte Ltd ("Homemaster", "we", "us", or "our") and the Customer ("you" or "your"). These Terms apply specifically to the provision of Home Cleaning services by Homemaster.
By engaging Homemaster for Home Cleaning services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. Your use of Homemaster's services, including placing an order by phone, email, website, app, or any other means, constitutes full acceptance of these Terms.
Homemaster offers professional Home Cleaning services tailored to meet the needs of households in Singapore. Our services include:
The specific scope of work for each cleaning session will be detailed on our website and application. Customers are advised to review the scope of service to understand what is included and any limitations that may apply. Service Personnel are instructed to operate strictly within the predefined scope of work.
By engaging the Home Cleaning services of Homemaster, Customers acknowledge and accept our scope details and agree not to assign tasks outside of our scope to our Service Personnel. These limitations include, but are not limited to:
Homemaster reserves the right to refuse service to customers who violate our limitations. Cancellation charges will be applied for scenarios where Service Personnel have to leave after being presented with work outside of their job scope.
Our Service Personnel are committed to fulfilling the agreed-upon hours as specified in the booking. Any request for our Service Personnel to extend their working hours beyond the agreed-upon timeframe to accommodate additional tasks will incur an additional charge. This additional charge is prorated based on the hourly rate established for the session.
If customers reschedule their session to a different timeslot, it may be subjected to a change in rate which will be disclosed to the customer beforehand.
All prices quoted for our Home Cleaning services are in Singapore Dollars (SGD) and are inclusive of the prevailing Goods and Services Tax (GST). Our pricing structure is based on hourly rates, which will be clearly communicated during the booking process.
All cleaning sessions have a minimum duration of 2 hours. Even if the Service Personnel finishes the required tasks before the agreed-upon time, the Customer is obligated to pay for the full session amount.
Homemaster accepts payment via Credit/Debit Card and PayNow. There are no additional surcharges or fees applied to these payment methods.
To secure an available booking slot, all payments must be made in full at least 48 hours prior to the scheduled start time of the cleaning session. Customers may choose to pay upfront at the time of booking. Alternatively, if a valid credit or debit card is kept on file, our system will automatically charge the card for the full amount 48 hours before the booking commences, upon confirmation by the customer.
Failure to successfully process the payment 48 hours prior to the booking may result in the automatic cancellation of the scheduled session. Homemaster reserves the right to suspend or cancel services for accounts with outstanding payments and may claim any additional costs incurred in the collection of overdue balances.
To ensure the safe and effective delivery of our services, the Customer agrees to the following responsibilities:
Homemaster does not provide cleaning equipment or supplies. The Customer is solely responsible for providing all necessary cleaning equipment (e.g., vacuum cleaners, mops, brooms) and cleaning solutions required for the Service Personnel to perform their duties. All provided equipment must be safe, functional, and suitable for the intended tasks. If our Service Personnel cannot perform their work due to the lack of or faulty equipment provided by the Customer, Homemaster will not be liable for any incomplete service, and standard cancellation charges will apply.
The Customer must provide a safe and suitable working environment that complies with all relevant local laws and regulations in Singapore. Abuse or assault, whether verbal or physical, directed at our Service Personnel will not be tolerated. Homemaster reserves the right to terminate services immediately and pursue legal action against any Customer who breaches this requirement.
The Customer must also refrain from engaging in or supporting any unlawful, immoral, or illegal activities during the cleaning session.
We understand that plans can change. However, to manage our schedules and compensate our franchise partners fairly, we enforce the following cancellation and rescheduling policy:
The Customer is required to notify Homemaster of any cancellations or requests to reschedule at least 48 hours before the scheduled service date and time. Customer self-service cancellations are not available from 2 hours before the scheduled service start until the start time.
Any cancellation or rescheduling request made within 48 hours of the start of the booking is considered a "last-minute cancellation". For all last-minute cancellations, Homemaster will impose a cancellation fee equivalent to 50% of the total booking value. Customer cancellations within the final 2 hours must be handled with the team rather than self-service.
If our Service Personnel arrive at the premises at the scheduled time but are unable to access the property (e.g., due to locked doors or the Customer's absence), it will be treated as a last-minute cancellation, and the 50% cancellation fee will apply.
Homemaster reserves the right to discontinue service without prior warning for customers with frequent cancellations and reschedules.
When engaging Homemaster for recurring cleaning packages, the Customer agrees to complete a minimum of 4 sessions before terminating the package. If the Customer terminates a recurring package before completing four scheduled cleaning sessions, Homemaster reserves the right to impose a SGD $50 early termination fee.
Homemaster does not hold public liability insurance. Our liability for any loss or damage suffered by the Customer caused by an act or omission of Homemaster or its Service Personnel is strictly limited.
In the case of confirmed damage caused by Service Personnel, Homemaster will attempt to repair the item at its cost. If the item cannot be repaired, we will rectify the problem by crediting the Customer with the item's present actual cash value toward a like-replacement. The maximum compensation limit for any damaged item is capped at SGD $100 per item.
Homemaster will not be responsible for damages resulting from the handling of faulty, fragile, or improperly installed items.
In the unfortunate event of key loss or suspected theft attributed to our Service Personnel, Homemaster will fully cooperate and support the Customer by assisting with the filing of police reports. However, Homemaster does not provide direct financial compensation for key replacement, locksmith fees, or stolen items beyond the cooperation with law enforcement authorities.
If the Customer is dissatisfied with the quality of the cleaning service provided, they must raise their concerns with Homemaster promptly. For valid service quality complaints, Homemaster will offer a SGD $10 compensation voucher. Additionally, we will support the Customer with service recovery efforts on a best-efforts basis to address the specific areas of concern.
Unless the law provides otherwise, Homemaster shall not be liable in any way for any loss of profits, nor shall it be liable for any indirect, consequential, or special loss or damage howsoever caused and arising from the Customer's use of our services.
Homemaster collects and stores personal data (such as names, contact information, and addresses) strictly for the purposes of service fulfillment, invoicing, and customer communication.
We comply with the Personal Data Protection Act (PDPA) of Singapore. Homemaster commits to safeguarding the confidentiality of all information disclosed by the Customer and will not share client data with third parties without explicit consent, except where mandated by applicable law or required to facilitate the service through our franchise partners.
Homemaster reserves the right to amend or modify these Terms and Conditions at any time. Any changes will be published on our website or application, and the updated Terms will take effect immediately upon posting. Continued use of Homemaster's services after amendments have been made constitutes acceptance of the revised Terms.
Homemaster shall not be held liable for any failure to perform or delay in performing its obligations under these Terms if such failure or delay is caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, government regulations, or severe weather conditions.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
For any questions, concerns, or communications regarding these Terms and Conditions or the services provided, please contact Homemaster at:
Company Name: Homemaster Technologies Pte Ltd
UEN: 202607783C
Registered Address: 3 Zion Close #12-11, Singapore 247813
Country: Singapore